Terms & Conditions
Terms and conditions
These terms and conditions, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Trip2Athens.com ("grhotels", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
1. Scope of our Service
Through the website we (The Hellenic Chamber of Hotels) provide
- an online platform through which hotels in Athens and the greater region of Attica, can communicate the availability of their services for reservation, and through which visitors to the website can make such reservations at this accommodation.
- an online platform through which local business in Athens and the greater region of Attica can advertise their products and / or services, create and publish discount coupons of coupons entitling holders of specific services at specific prices and through which users may select, acquire and redeem such coupons
By making a reservation through Trip2Athens.com, you enter into a direct (legally binding) contractual relationship under the provisions of the Greek Law with the accommodation provider at which you book. During the course of the booking process, we act solely as transmitters of the proposed site information between you and the accommodation, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider without creating any responsibility for our organization and without undergoing an agency relationship, representation or intermediary with any party.
By acquiring and redeeming a coupon, you enter into a direct relationship with the local company which has issued the coupon for a specific product or service. From the point at which you acquire a coupon, we act solely as an information transmitter between you and the local business issuing the coupon, transmitting the relevant details the relevant local business and sending you a confirmation email for and on behalf of the local business. When redeeming the coupon, we inform the local business that the coupon has been redeemed and is no longer usable by you or anyone else.
When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers and the local businesses. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation and local business provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available or of any local business product or service presented or related to any coupons.
The site services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, or any way other exploitation deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Prices for Reservation of Accommodation
The offered prices on our site are highly competitive. All prices on the Trip2Athens.com website are per room or per person for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. Applicable taxes may be charged with statutory late cancellation compensation by the accommodation in the event of a no-show or cancellation fee.
Sometimes cheaper rates are available on our website for a specific stay at an accommodation premises, however, these rates made by accommodations may carry special restrictions. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
Obvious pricing imbalances or errors and mistakes (including misprints) are not binding.
3. Credit card Payments for Reservations
If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card account to the bank account of the accommodation provider through third party payment processors.
For certain (non-refundable) rates or special offers, please note that accommodation providers may require that payment is made upfront by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the reservation. Please check the room details thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible
Under no circumstances does the Hellenic Chamber of Hotels, the Trip2Athens.com platform, suppliers or anyone involved in the operation and support of the “Website” acquire any knowledge of your credit card details. The platform does not collect, process or store credit card data. The only collection and processing of such data or its notification to accommodation providers is performed in a secure manner offered by trusted third party systems, namely:
- The international payment system PayPal
- Credit card based payment systems of the following banks: Alpha Bank, Pireus Bank, Eurobank Ergasias Bank
- The PCI Booking system for the secure transmission of credit card data via fax to accommodation providers. The system is fully PCI compliant.
The aforementioned systems undertake in accordance with the relevant provisions the complete protection of the security and privacy of your credit / debit card data against the platform.
4. Cancellation of Accommodation Reservations
By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider. The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.
Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
5. Guest reviews
Completed guest reviews may be (a) uploaded onto the relevant accommodation property's information page or on the relevant information page of a local business on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the accommodation, and (b) (wholly or partly) used and placed by the Hellenic Chamber of Hotels at its sole discretion on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by the Hellenic Chamber of Hotels and our business partners. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our transmitted information.
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether the accommodation you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the accommodation is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. The Hellenic Chamber of Hotels is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
7. Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by the Hellenic Chamber of Hotels, its suppliers or providers.
The Hellenic Chamber of Hotels exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to the Hellenic Chamber of Hotels. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Greek law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Athens, Greece.
The original Greek version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Greek version and any other language version of these terms and conditions, the Greek language version, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.
9. About the Hellenic Chamber of Hotels and the Trip2Athens Service
The online accommodation reservation service is rendered by the Hellenic Chamber of Hotels, which is a Public Sector organization operating under the laws of Greece and having its offices at 24 Stadiou Str., 105 64 Athens, Greece. Our VAT registration number is EL090002296. The Trip2Athens.com service has been created and is operated by the Hellenic Chamber of Hotels